CASA + YOU

A New Vision for Mental Health Service

CASA Mental Health is an established non-profit organization delivering holistic, culturally-safe wrap-around mental health services to Albertans and their families. CASA services the missing middle – mental health treatment for diagnosed children and youth, in between prevention and promotion in primary and community care, and acute treatment in hospital.

CASA’s team of mental health professionals are trauma experts committed to delivering service in collaboration with community partners. This includes assessment and treatment for thousands of children, youth and families each year, from community outreach settings to intensive treatment programs.

Our vision: A community where all children, youth and their families are provided with timely mental health care and empowered to thrive.

Our mission: To build resilience through holistic, evidence-informed and compassionate care, and to advocate for children, youth and families with mental illness.

Why Work With CASA?

Life-Work Harmony

CASA's hours of work allow you to balance your work with the rest of your life. Our Wellness Days can be used how you want, when you want, ensuring everyone is feeling their best. Employees also receive competitive vacation days so that you have the time you need to recharge your passion.

Meaningful Work

Feel good about making a difference in the lives of children, youth and families so that they are empowered to thrive!

Employee Benefits

CASA Mental Health offers a competitive benefit and pension package for employees, including a flexible spending account, access to our Employee and Family Assistance Program, and more!

Accommodation Requests

CASA Mental Health values diversity and inclusivity within its staff, recognizing the enrichment it brings to our organization and community. We actively strive to eliminate barriers and encourage applications from underrepresented groups. We offer accommodations for applicants through the entire recruitment process to ensure a fair assessment of your skills, knowledge and expertise. At CASA, we prioritize equitable and inclusive employment practices. We encourage all candidates to apply, regardless of meeting every qualification, as part of our dedication to diversity and accessibility.

Requests for accommodation can be sent to Human Resources via email at [email protected]

Receptionist - Casual

Edmonton, AB, Canada

Part Time

Clinical Administration

Entry Level

A Rewarding Career at CASA Mental Health

Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details

Wage range: $23.34 to $27.58 per hour
Location: Edmonton, Multi – Site
Union: In-scope
Classification: Administrative Support II
FTE:0
Status: Casual

About the Role
The Receptionist creates a welcoming environment for patients and families as the first point of contact with CASA. They are responsible for supporting staff and program requirements, obtaining and confirming patient information, to help ensure patients and families receive quality care.

The Receptionist will:

Welcome guests and inform staff of their arrival and direct them to rooms as required.
Develop an understanding of CASA’s programs and the associated referral processes to best support patients and their families.
Greet patients and their families and liaise with staff to coordinate arrivals and direct families.
Respond to incoming calls and transfer inquiries to the appropriate person and/or take accurate messages.
Schedule return appointments for patients and makes appointment confirmation calls.
Receive, send and distribute inter-office and external mail
Understand CASA’s programs and services, and where to direct calls to if there are questions.
Understand and provide direction on the processes for AHS referrals and self-referrals.
Order personal protective equipment (PPE) and other office supplies.

Knowledge, Skills and Abilities

Proficiency in Microsoft Office suite.
High level of accuracy with data entry.
Excellent verbal and written communication skills.
Excellent customer service skills.

Education and Experience

Medical Office Assistant or equivalent
One-to-two years of administrative experience in a medical setting.

Conditions of Employment

A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate.

Apply today to start making a difference for Alberta’s children and families!

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at [email protected]

Closing Date: August 28, 2026

Please quote the following competition number in your application materials 26-129.

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Phone*

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Cover Letter

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Are you a current or previous CASA employee?*

What is the highest level of education you have completed?*

Please indicate how many years of relevant experience you possess.

Successful candidates will be required to meet the conditions of employment listed on the job posting. Are you able to meet all of the conditions of employment listed?*

How did you hear about this opportunity?

If you selected 'referral' in the previous question, please provide the name of the CASA employee who referred you.
If you selected 'other' in the previous question, please provide detail as to how you heard about this opportunity.

I am currently a placement student at CASA?*

I completed my student placement with CASA in the past?*

Do you have any family members that currently work for CASA Mental Health? If yes, what is their name and relation to you?*

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