Health Records Clerk

Edmonton, AB, Canada
Full Time
Privacy and Health Information
Entry Level
A Rewarding Career at CASA Mental Health
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details
Salary/Wage range: $23.34 to $27.58 per hour
Shift structure: Monday to Friday, 7.25 hours per day
Primary location: Multi-site, CASA West and CASA Fort Road
Union: In-Scope
FTE: 1.0
Status: Permanent

About the Role
The Health Records Clerk is responsible for the accurate and timely handling, processing and maintenance of patient health information within both paper-based and electronic health record systems. This role ensures that all records management activities adhere strictly to established departmental procedures and privacy protocols.

The Health Records Clerk will:
  • Collect, sort, prepare, scan and accurately file all incoming patient health records and documentation (e.g., test results, physician orders, reports) into the correct physical or electronic patient charts.
  • Perform data entry tasks related to patient information, ensuring the accuracy and completeness of certain demographic fields and clinical data points.
  • Process patient status changes within the electronic medical record (EMR), including the accurate completion of discharge procedures after final audit.
  • Conduct discharge audits of records upon patient discharge to ensure all required information is present, complete and accurate.
  • Operate information retrieval systems to accurately locate, retrieve and re-file patient charts and data as requested by authorized clinical staff for immediate patient care needs.
  • Assist senior staff in organizing, arranging, indexing and classifying records to meet immediate business needs and ensure efficient retrieval.
  • Catalogue and track releases of information.
  • Prepare and securely package information release documents for mailing, couriering or electronic distribution, maintaining strict confidentiality.
  • Serve as a primary point of contact for internal staff and physicians regarding basic health records correspondence and filing inquiries.
  • Safeguard patient records and ensure strict adherence to all privacy guidelines and regulations when handling sensitive health information.
  • Perform additional duties as required.  
Knowledge, Skills and Abilities
  • Experience in applying records management principles and practices.  
  • Proficiency in EMR systems and standard office equipment.
  • Solid understanding of provincial privacy legislation related to health records (Health Information Act).
  • High level of integrity, confidentiality and accountability.
  • Strong organizational and time management skills, with the ability to prioritize work in a fast-paced clinical environment.
  • Excellent problem solving and interpersonal communication skills.
  • Strong attention to detail and a high degree of accuracy.
  • Ability to work independently with minimal supervision and collaboratively within a team setting.
  • Proficiency in computer use including Microsoft Office Suite and Adobe.
Qualifications and Experience
  • A high school diploma and a minimum of one year of related experience in a records management focused environment is required.
  • A post-secondary diploma or certification in health information management or a directly related field would be considered an asset.
  • Directly related work experience or education is considered based on one year of experience for one year of education or one year of education for one year of experience.
Certificates and/or License(s)
  • Certification in Health Information Management would be an asset.
WORKING CONDITIONS
Physical Demands
  • Manual dexterity to use mouse, keyboard and computer.
  • Sitting and standing for extended periods of time.
  • Must be able and willing to lift and carry up to 10 pounds.
Work Environment
  • Travel between CASA sites.
Your Well-Being Matters                       
At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth, and the support you need to rest, recharge and continue making a difference.
What We Offer:
  • Employer-paid health and dental benefits, including $750 per paramedical practitioner and $2,000 annually in mental health services.
  • Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
  • Defined contribution pension plan with generous employer match.
  • Five paid wellness days plus a holiday break in December to spend time with loved ones.
  • Paid time off for illness, bereavement, moving and education.
  • Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
  • Access to our Employee Assistance Program (EAP) and a range of employee discounts.
  • Ongoing learning and growth opportunities including annual training events such as Indigenous Learnings Day.
  • Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.
Ready to make a difference in the lives of children and families across Alberta? Apply today.

Closing Date: March 18,2026

Please quote the following competition number in your application materials: 26-039
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