CASA + YOU

A New Vision for Mental Health Service

CASA Mental Health is an established non-profit organization delivering holistic, culturally-safe wrap-around mental health services to Albertans and their families. CASA services the missing middle – mental health treatment for diagnosed children and youth, in between prevention and promotion in primary and community care, and acute treatment in hospital.

CASA’s team of mental health professionals are trauma experts committed to delivering service in collaboration with community partners. This includes assessment and treatment for thousands of children, youth and families each year, from community outreach settings to intensive treatment programs.

Our vision: A community where all children, youth and their families are provided with timely mental health care and empowered to thrive.

Our mission: To build resilience through holistic, evidence-informed and compassionate care, and to advocate for children, youth and families with mental illness.

Why Work With CASA?

Life-Work Harmony

CASA's hours of work allow you to balance your work with the rest of your life. Our Wellness Days can be used how you want, when you want, ensuring everyone is feeling their best. Employees also receive competitive vacation days so that you have the time you need to recharge your passion.

Meaningful Work

Feel good about making a difference in the lives of children, youth and families so that they are empowered to thrive!

Employee Benefits

CASA Mental Health offers a competitive benefit and pension package for employees, including a flexible spending account, access to our Employee and Family Assistance Program, and more!

Accommodation Requests

CASA Mental Health values diversity and inclusivity within its staff, recognizing the enrichment it brings to our organization and community. We actively strive to eliminate barriers and encourage applications from underrepresented groups. We offer accommodations for applicants through the entire recruitment process to ensure a fair assessment of your skills, knowledge and expertise. At CASA, we prioritize equitable and inclusive employment practices. We encourage all candidates to apply, regardless of meeting every qualification, as part of our dedication to diversity and accessibility.

Requests for accommodation can be sent to Human Resources via email at [email protected]

Receptionist (Internal Applicants Only)

Edmonton, AB, Canada

Full Time

Clinical Administration

Entry Level

Join CASA Mental Health in shaping a brighter future for children, youth and families by providing them with timely mental health care and empowering them to thrive.

Job Details
Wage range: $23.34 - $27.58 Hourly
Shift structure: Monday to Friday, 7.25 hours per day
Primary location: Edmonton, CASA Centre
Union: In-scope
Classification: Administrative Support II
FTE: 1.0
Status: Temporary, 6 months

About the Role
The Clinical Administration team supports the organization through direct and indirect assistance across clinical and business departments. The team also provides external, public-facing support to CASA patients and families through multiple avenues.

The Receptionist will:

Develop an understanding of CASA’s programs and the associated referral processes to best support patients and their families.
Greet patients and their families and liaise with staff to coordinate arrivals and direct families.
Book appointments, make confirmation calls and register new patients.
Check patients in upon arrival and update demographic data.
Respond to incoming calls and transfer inquiries to the appropriate person and/or take accurate messages.
Maintain a clean, safe and organized workspace.
Perform general office administration duties such as photocopying, printing, mailing, facility opening and closing, etc.
Assist with staff scheduling.
Provide coverage for medical transcription service as well as Intake and Health Records when required.

Qualifications

Two years of relevant administrative experience.
Successful completion of medical office assistant and/or business administration program is an asset.
Experience in a medical office setting is an asset.
Excellent verbal and written communication skills.
Excellent customer service skills.
Proficient in Microsoft Office software.
High level of accuracy with data entry.
Attention to detail and ability to prioritize.

Conditions of Employment

A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate.

Closing Date: January 14, 2026

Please quote the following competition number in your application materials 26-005

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Please indicate what type of eligibility you have to work in Canada.*

Are you a current or previous CASA employee?*

What is the highest level of education you have completed?*

Please indicate how many years of relevant experience you possess.

Successful candidates will be required to meet the conditions of employment listed on the job posting. Are you able to meet all of the conditions of employment listed?*

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